What is coprate social responsibility ? History of CSR… 1 answer below »

What is coprate social responsibility ? History of CSR
1.1What is Customer Service? Customer service has been defined by Innis and LaLonde (2009) as the activities served by the organisations to its customers before, during and after selling products and services. As opined by Folkes And Valerie (2004) customer service has now become an essential part of the business activities as customers are now treated as the most vital asset of the organisation. An effective customer service is designed to meet the expectations of the customers. It could produce a higher satisfaction level to the customers through meeting an overall demand of average number of customers. As mentioned byBerkley and Gupta (2010), the effectiveness of a suitable customer service could be measured through customer’s