Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm’s strategic plan?

aQuestion 1 5 / 5 points

HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.

Question options:

strategic management

information technology

employee and labor relations

occupational health and safety

Question 2 5 / 5 points

No manager wants to __________.

Question options:

have his or her employees not performing at peak capacity

hire the wrong person for the job

find employees not doing their best

all of the above

Question 3 5 / 5 points

A(n) __________ examines current organizational practices for potential action violations.

Question options:

EEO representative

training specialist

job analyst

compensation manager

Question 4 5 / 5 points

A __________ is a system that enables employees to manage their own benefits and update their personal information.

Question options:

company portal

cybernetic portal

formulation system

software-based system

Question 5 5 / 5 points

Strategic human resource management refers to __________.

Question options:

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims

planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage

emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers

extending a firm’s sales, ownership, and manufacturing to new markets

Question 6 5 / 5 points

The __________ HR group focuses on being HR business partners to specific departments.

Question options:



centers of expertise


Question 7 5 / 5 points

Which term refers to letting vendors abroad provide services for a firm?

Question options:

external work systems

application service providers


data warehousing

Question 8 5 / 5 points

Which of the following is an issue that HR managers have to deal with today?

Question options:

managing ethics

managing employee engagement

adding value

all of the above

Question 9 5 / 5 points

Of the 10 most serious ethical issues, how many were HR related?

Question options:





Question 10 5 / 5 points

__________ maintain contact within the community and publicize openings.

Question options:

Job analysts

EEO representatives


Compensation managers

Question 11 5 / 5 points

In today’s business environment, __________ are often the firm’s main source of competitive advantage.

Question options:


highly trained and committed employees

superior organizations

superior ad campaigns

Question 12 5 / 5 points

Which of the following demographic issues represents a challenge for human resource managers?

Question options:

an increasingly diverse workforce

an aging workforce

an increasing use of contingent workers

both A and B

Question 13 5 / 5 points

Which organization provides professional certification for human resource managers?

Question options:

Academy of Management

Society for Human Resource Management

Academy of HR Partners

Association of Business Administration

Question 14 5 / 5 points

Which of the following is an example of HR management’s changing role?

Question options:

HR managers must measurably improve organizational performance.

HR managers must represent the organization even when they are off the clock.

HR managers must be individually centered so as to ensure that there will be no favoritism.

None of the above.

Question 15 5 / 5 points

All of the following are new HRM skills except __________.

Question options:

improving off-shoring skills

supplying transactional services while serving more strategic, internal consulting activities

improving internal consulting skills

all of the above

Question 16 5 / 5 points

Over the next few years, employers may face a severe labor shortage because __________.

Question options:

there are fewer people entering the job market than there are retiring baby boomers

one-third of single mothers are not in the labor force

people are living longer

all of the above

Question 17 5 / 5 points

Which of the following job titles indicates a position in human resources?

Question options:


training specialist

EEO coordinator

all of the above

Question 18 5 / 5 points

The __________ HR group may provide specialized support for organizational change.

Question options:




centers of expertise

Question 19 5 / 5 points

Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm’s strategic plan?

Question options:

an HR score card

a strategy map

a department performance report

a digital dashboard

Question 20 5 / 5 points

The ________ HR group works with the top management team to develop long range plans for the company.

Question options:



centers of expertise


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