How have you involved staff with HCAHPS?

CMS.Gov: Patients perspective of quality care

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. HCAHPS (pronounced “H-caps”), also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. How do you measure up with your HCAHPS? What processes have you put in place to ensure success? How have you involved staff with HCAHPS?